FAQ
How do I place an order?
1. Find product that you like by browsing our collection.
2. Click on the style that you want to order.
3. Select sizes and colors in quantities that you like. You can indicate in Quantity box the number of items that you want to order.
4. Add selected styles to your shopping cart.
5. Proceed to checkout.
6. Indicate your correct billing and shipping address. Make sure you provide valid email address and phone numbers. We may have to contact you with some questions regarding your order.
7. Select what payment method you would like to use.
8. Select what shipping option you prefer. Since shipping cost depends on final weight of your package.
9. In Order comments box, you can put any comments regarding your order.
10. Click on Place Order button
What is your return policy?
If you are not 100% satisfied with the item(s) you have received from ElbisNY, you may request a return within 3 days of the date of delivery for eligible items.
ElbisNY offers store credit only (issued as a gift card) — cash refunds are not available. To qualify, items must be in new condition: unworn, unwashed, free of stains, odors, or deodorant marks, and with all original tags and packaging intact.
Please note the following deductions from your store credit:
- Original freight/handling cost is deducted from your store credit.
- A 10% restocking fee is deducted from the original item cost.
All Sale and Pre-Order items are Final Sale and not returnable. Items paid with a gift card or store credit are also final sale.
elbisny.com will not accept packages that are shipped back without preapproval from us.
What types of Payment do you accept?
We accept all major credit cards.
Do you charge my credit card immediately, at the checkout?
Your card is not charged until we process and confirm your order.
Are all styles available for immediate purchase?
Unfortunately, not all styles listed on elbisny.com are available for immediate purchase. Some of them might be sold out at the time of purchase. If this is the case, we can contact you by phone or email with availability information so you can substitute missing styles.
Do you ship internationally?
elbisny.com ships all over the world.
What are your shipping rates?
elbisny.com offers very competitive shipping rates. Your final rate will depend on such factors as destination country and final weight of the package.
Do you offer expedited shipping?
elbisny.com offers expedited shipping for domestic and international orders. For domestic shipments we use UPS Ground or USPS Priority as a default option. If you prefer a faster shipping method, you can select one at the checkout.
For international orders, we offer DHL express as an expedited shipping method. Delivery time is subject to the remoteness of your destination.
How long does it take for my order to be shipped?
Orders are shipped the same or the next business day from the time payment is cleared.
Do I pay customs duties and/or taxes?
Please note, that you will be responsible to pay any customs duties and/or taxes that are payable in your country.